VETSCAN VS2 Software Update

For Jen II Vetscan Fuse-connected models, please follow the instructions below to perform the upgrade via over-the-air push.

OTA instructions

For models requiring upgrade via CD-ROM, please follow the instructions below:

CD-ROM instructions

Over-the-Air Upgrade Instructions

CD-ROM Upgrade Instructions

Tip: This update can take up to 20 minutes to complete. Please do not move the analyzer while the update is in progress

On the Home screen, touch the following icons in this order.

1

Place the CD-ROM in the CD drawer. Follow the on-screen prompts.

Tip: The VS2 Analyzer CD drive is located in the back of the analyzer.
DO NOT remove the CD or turn the analyzer off during the software update. This could damage your analyzer and disrupt the process, resulting in delayed operation.

2

Software update complete!

The analyzer will automatically reboot itself and resume normal operation once the update has been completed.

3

How-To Video for CD-ROM Installation

Play video

Frequently Asked Questions

Why is this update mandatory?

This is a mandatory software update and is required for optimal use of your Vetscan VS2. Important performance enhancements are included with this software update.

What features are included in this update?

This software update includes enhancements to the over-the-air (OTA) scheduler for JEN II models connected to the Vetscan Fuse, language expansions, and performance and usability improvements.

Will the update erase all of my patient records?

No, it will not. However, it is best practice to have a backup of all your patient records prior to installing the software update. After you have successfully updated to this latest version, downgrading to an older software version will erase existing patient records on your Vetscan VS2.

How long does the update take?

Depending on the number of patient records stored on your Vetscan VS2, it can take up to 20 minutes to complete. We strongly recommend updating your Vetscan VS2 outside of busy clinic periods or normal operating hours (such as overnight or early morning).

I never received a CD or I need another CD, how can I get one?

Please call 888-963-8471 or e-mail DxSupport@zoetis.com and provide us with the correct mailing address and a new one will arrive shortly.

I still have questions, who do I contact?

Our support team is available 24 hours a day, 7 days a week, please contact us at 888-963-8471 or e-mail DxSupport@zoetis.com for further assistance.

Need assistance?

Please call us at 1-888-963-8471 Option 5 or email DxSupport@zoetis.com and we will answer any additional questions or concerns.